FAQs

Last Updated: January 17, 2025

Color Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (https://colorservices.com) or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information to provide our services and enhance your experience:

• Personal Information: Includes your name, email address, phone number, payment details, billing and shipping addresses, and other information you provide when placing an order or signing up for our newsletter.
• Personal Photos and Artwork: Images and artwork you submit to order prints or other products. These are stored temporarily to complete your order.
• Website Usage Data: Information collected via Google Analytics, such as your IP address, browser type, and browsing behavior on our website. This data helps us improve our website and understand user preferences.

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How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill and process your orders, including shipping and customer support.
• To send marketing emails, such as newsletters and promotions, if you’ve opted in.
• To improve our website, products, and services through analytics and user feedback.

We do not sell or solicit your personal data. Any use of your information is strictly to provide and enhance our services or comply with legal requirements.

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Personal Content Handling

We take your privacy seriously, especially regarding personal photos and artwork submitted for orders. Here’s how we handle your content:

• Files are stored temporarily on our network to complete your order and are routinely deleted to manage storage capacity.
• If you have sensitive content and require immediate deletion after production, please contact us directly to arrange special handling. Additional fees may apply.
• All staff sign non-disclosure agreements (NDAs) to protect customer privacy.

We work with third-party vendors, such as Dakis, our website platform provider, to manage custom ordering tools and integrate production systems. These vendors may access user data solely to support our business and are bound by strict confidentiality agreements.

For certain products, like photo books, we partner with trusted third-party manufacturers who produce these items on our behalf. We ensure they adhere to strict privacy and security standards.

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How Long Do We Keep Your Personal Data?

We will not retain your personal data longer than necessary for the purposes outlined in this Privacy Policy. Your personal data will be kept for the following durations or determined by the following criteria:

• Account and Order Information: Retained until you request deletion or it is no longer required for business, legal, or operational purposes.
• Personal Photos and Artwork: Stored temporarily on our network to fulfill your order and routinely deleted to manage storage capacity. If you require immediate deletion of sensitive files, please contact us for special handling (additional fees may apply).
• Legal and Operational Exceptions: Information may be retained as necessary to comply with legal obligations, prevent fraud, resolve disputes, troubleshoot issues, and enforce our Terms of Service.

Any information no longer necessary or relevant to provide our services may be de-identified or aggregated with other non-personal data to gain insights into how our services are used.

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Your Rights and Choices

As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about the personal information we collect, use, and share.
• Right to Delete: Request deletion of your personal data, subject to legal and operational exceptions.
• Right to Opt-Out: Opt-out of the sale of your personal data (note: we do not sell personal data).
• Right to Non-Discrimination: Exercise your privacy rights without fear of discrimination.

To exercise your rights, please contact us at hello@colorservices.com or call us at 805-965-1832. We may need to verify your identity before processing your request.

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Security Measures

We take the security of your personal information seriously and implement the following safeguards:

• HTTPS encryption for secure data transmission.
• Routine deletion of personal photos and artwork to manage storage and ensure privacy.
• Non-disclosure agreements (NDAs) signed by all staff to protect customer information.
• Secure integration with trusted third-party vendors, including Dakis and Mailchimp.

While we strive to protect your information, no method of transmission or storage is 100% secure. Please contact us if you have concerns about the security of your data.

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Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the "Last Updated" date at the top. Significant changes may also be communicated via email or website notifications.

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Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@colorservices.com
• Phone: 805-965-1832